Recontacts
What is the recontact study type?
A recontact study type provides additional insights from respondents who have previously submitted a complete in any of your projects or target groups.
It enables you to:
Reduce time to gaining additional insights from specific respondents
Achieve long-term engagement across multiple waves of studies with a single tracking pool of respondents
Simplify the management of projects
You can recontact between 1 and 100,000 respondent IDs (RSID) in any single study.
See Running a recontact study for more information.
What’s the difference between Automatic Recontact Launch and Requires Outreach to Recontact?
The suppliers are divided into groups:
Suppliers listed in the group labeled Automatic Recontact Launch can programmatically recontact respondents.
Suppliers listed in the group labeled Requires Outreach to Recontact must be contacted directly to enable the recontact feature within their system.
The Contact your CSM for assistance with supplier outreach.
How do I launch the first wave of Automatic Recontacts?
Recontact studies run most effectively if the buyer knows in advance that they plan to run a recontact. To create the initial wave of the recontact study, begin by creating a new survey:
Create a new target group in the Cint Exchange
Navigate to the basic settings.
The best practice is to set the original study type to "adhoc" (survey details page, under setup requirements).
To ensure only suppliers who have the ability to recontact their respondents participate:
Navigate to the allocations page.
Select import template.
Choose the recontact suppliers template.
Confirm that only suppliers in the Automatic Recontact Launch group have access to the study with the total quota available listed in the total remaining column.
To recontact specific respondents, see the next question.
How do I recontact specific respondents?
Please note, recontact studies run most effectively if the buyer knows in advance that they plan to run a recontact.
To recontact specific respondents, begin by creating a new survey.
Create a new target group in the Cint Exchange
Navigate to the basic settings.
Choose the recontact study type from the dropdown menu and populate the required fields.
Click next to open the recontacts section.
Click add respondent IDs. The recontacts configuration screen displays.
Add a file containing the target respondent IDs you wish to recontact and click add respondent IDs.
Populate the remaining fields in the finalize section.
Either save your target as a draft or launch it.
Where can I find respondent IDs (RSID)?
You can find respondent IDs in the respondent analysis report in Cint Exchange. Simply copy the respondent IDs (RSID) you wish to use in your target group settings.
Can I edit the respondent IDs I added once the target group is launched?
Yes, you can can add or remove respondent IDs at any point during the run of a target group. Existing completed respondents will not be removed even if their eligibility to enter is removed.
How do I launch the recontact wave?
To create the recontact wave:
Create survey, and fill out all fields as applicable to your recontact survey.
Set the target audience to recontact survey.
Select create survey. the recontact survey target audience will import the qualifications needed for the recontact to function.
Navigate to the details page and update the following:
Setup requirements:
Update survey cpi to your desired offered price.
Expected metrics:
Update expected incidence rate after targeting IDs
Set expected completion loi at recontact wave loi
Project settings: make sure that your recontact survey is not in the same creating a survey group as the original survey.
Select save.
Navigate to the allocations page.
Select import template.
Choose the recontact suppliers template.
The suppliers are divided into groups. Suppliers listed in the group labeled Automatic Recontact Launch can programmatically recontact respondents. Suppliers listed in the group labeled Requires Outreach to Recontact must be contacted directly to enable the recontact feature within their system. Contact your CSM for assistance with supplier outreach.
How do I create the recontact file?
Scroll to the recontacts section at the bottom of the page. click the example file link to download the template file. this file shows examples of how to upload the required information for the recontact.
Only use the example file. Do not attempt to create and upload a new file.
Once you've downloaded the file from the link, paste the required data directly into the downloaded file and save the file to your desktop without changing the file name.
When inputting values into the example recontact file, upload either:
The original response ID (RID) and survey number
—or—
The PID you would like to recontact and its associated supplier ID.
Do not upload both and do not delete the column headers for any of the columns, including blank columns.
With the exception of supplier ID, all of this information is included in the data analysis of the original study.
See Running a recontact study for more information on the recontact file.
Where can I find the status of my recontact target group and manage the fielding process?
Once your recontact target group is launched, you can track its process by navigating to the target group’s performance window. Here you will be able to manage your target group, for example add additional respondent IDs (RSID) or pause the target group.
Can I add respondent IDs from any project or target group in my Cint Exchange account?
Yes, you can add any respondent ID that has participated in a previous project within your Cint Exchange account.
What can I do to increase my response rates for recontacts?
See the Feasibility FAQ for information on the normal methods of improving feasibility within the Exchange.
Additionally, you can ensure that the participants you wish to recontact come from suppliers who are fully integrated into the recontacts system.
If you use the recontacts global allocations template on your original work, you can be sure that those participants will have the highest chance of returning.
Can I add respondent IDs from work completed in Access, AccessPro, or BAPI?
No, you can only retarget RSID format IDs from the Cint Exchange.