Reconciliation Improvement & Suspension Program (RISP) FAQ

The threshold for inclusion in the program is currently having a monthly hard close reversal rate greater than or equal to 20%. However, as with all Cint’s programs our thresholds are subject to review at any time. Customers should aim to keep reconciliation rates as low as possible. Reconcile fairly & accurately, considering whether the data is usable.

We understand that some reconciliations are legitimate responses to fraud and the program's aim is not to penalize Customers for data quality issues outside of their control. If you believe your reversals are due to fraud that you cannot reasonably take steps to prevent, please communicate this to your Cint account team. Our Trust & Safety team evaluates such cases carefully and can work with suppliers to address the root cause of any fraud within their supply.

Don’t wait until RISP to raise data quality issues and concerns. Reach out to your CSM throughout the month to make them aware of any fraud or data quality concerns. This allows Cint to take swift action to address the root cause of any issues with our suppliers.

Reconciliation privileges are typically suspended for one calendar month, but this may be extended in exceptional cases, after which they are automatically restored. During this time period Customers are expected to continue to take action to improve their reconciliation rates in order to avoid future suspensions.

Once you receive your Initial Warning/Audit notice, please review the root cause of your reconciliations and let your Cint Account Team know your findings. Include why you believe your reconciliations will fall below the thresholds and why you should not be included in the program.

Your Cint Account team will review your feedback with our Trust & Safety Operations team to determine next steps. Decisions are made on a case-by-case basis.

Yes, RISP actively monitors activity on both platforms.

If you currently run projects on both platforms then bear in mind that data is considered for both platforms combined.

RAS and RISP serve different purposes:

• RAS collects reasons for project-level reconciliations, and clients may also voluntarily provide supporting data as part of that process. However, providing a reconciliation reason or supporting data through RAS does not necessarily mean that the reconciliation has been independently validated or approved by Cint.

  Additionally, RAS information may not cover all reconciliations associated with an account.

• RISP takes a broader, account-level view of reconciliation activity. Its purpose is to understand overall reconciliation patterns and their underlying causes, and to work with clients to identify changes that can help reduce avoidable reconciliations and improve acceptance rates.

As a result, an account may still be included in RISP even when reconciliation reasons and supporting data have previously been provided through RAS.