Frequently asked questions
What is changing?
The Recruitment study type will be removed from the Cint Exchange and Marketplace, in both the UI and the API. Once removed, this study type will no longer be available to select for new projects.
When will this change take effect?
We will confirm the exact removal date two weeks in advance, giving you time to close out any projects and update your integrations before the study type is removed.
Why is the Recruitment Study Type being removed?
Cint’s buyer guidelines prohibit using the Cint Exchange or Marketplace to recruit respondents into another panel, mailing list, or other group used to source respondents. Removing the Recruitment study type from the UI and API brings study type options fully in line with this policy. Please note, this is not a new rule; it enforces a policy that is already in place.
Does this affect projects I am already running?
If you have used the Recruitment study type this year, your account team is already in contact with you to help close out any ongoing activity ahead of removal.
What happens if I have not used the Recruitment study type?
Nothing will change for you. The study type will simply no longer be available to select once it is removed.
What if I need to recruit panelists for research purposes?
Recruiting into a research project itself—such as a focus group, community build, face-to-face research, diary study, or recontact—remains permitted. What is not permitted is using a Cint Exchange or Marketplace project to recruit respondents into a separate panel. That must take place outside the platform.
What happens if a project is found recruiting respondents into a panel?
Projects found to be recruiting respondents into a separate panel will be paused. If repeated recruitment attempts are detected, Cint will take further action.
Why was this study type available if it is against Cint's policy?
Cint is tightening enforcement of its existing policies across the platform, and removing this study type is part of that effort. The focus of this change is to ensure the platform fully reflects the policy going forward.
I have a project planned that uses this study type. Can I get an exception or extension?
This change applies consistently across the Cint Exchange and Marketplace, so exceptions are not available on a project-by-project basis. If you have a project in flight that uses this study type, your account team can help you plan around the change.
Does this mean Cint identified a fraud or quality issue with these projects?
No. This change reflects Cint’s ongoing commitment to panel quality. Policies are enforced consistently to ensure that every project on the Cint Exchange and Marketplace represents genuine market research, and this removal is part of that effort.
I integrate with the Cint API. Is there anything I need to do?
If your Cint Exchange or Marketplace integration references the Recruitment study type by value, please review and update your integration ahead of removal, as cached or hardcoded values may no longer be valid once the study type is removed.