CintX Auto Survey Health Notifications FAQ

If Auto Survey Health is a series of health checks carried out on the buyer’s target group set up in the Cint Exchange. It forms a part of Cint’s Trust & Safety processes that ensure buyers’ receive the highest quality of survey responses.

Auto Survey Health monitors target group activity to ensure that:

• Completes are being collected

• Buyers are not in breach of the Cint Exchange Guidelines

• Any pre-configured target group settings are being correctly applied

If these standards are not met, the target group will be automatically paused, and the assigned project manager will be notified of this via an automated email.

These checks provide:

• Transparency and control over target group performance

• Reduce time to insights by enabling users to take quick and targeted actions to amend and re-launch a target group

• Increase productivity by removing the manual effort required to track and monitor target group performance

• Create a much better participant experience by ensuring that they are participating in healthy surveys

The Cint Exchange and our Trust & Safety protocols are constantly evolving to ensure a healthy and fair marketplace for buyers, suppliers, and respondents. The criteria below are subject to change at any time:

Pre-configured target group settings:

• Fielding run schedule: The target group will pause once it has reached its scheduled end time

• Pricing optimization: Settings such as Max CPI constraints and rate card or dynamic pricing constraints could trigger a pause to ensure that the target group CPI stays within set limits

Performance metrics:

• Breach of the Cint Exchange Guidelines

• Health-based metrics breach based on detected statistical or other configurations, including but not limited to:

  • No completes in several days

  • No completes after many prescreens

  • Redirect logic errors

  • Encryption errors

  • Qualification setup errors

  • Drop rate

All target groups on the Cint Exchange are reviewed. If a target group is paused, the assigned project manager will receive an email in real time notifying them of the change in target group status.

The email will list the reason for the pause, target group details, and suggested actions the project manager should take to improve performance when re-launching the target group.

If you are not receiving Auto Survey Health emails or are experiencing any issues, please contact support@cint.com.