This article discusses the payment process for Cint Exchange (formerly known as Lucid Marketplace) Suppliers and how to access and interpret the various financial reports available to you.
Cint Exchange Suppliers have access to both Cint Exchange and OTC survey opportunities. Cint pays directly for all Cint Exchange and OTC completes.
Payment Process
Cint proactively pays Cint Exchange Suppliers for all completes sold in the Cint Exchange, including OTC completes. As a result, suppliers do not need to invoice Cint to receive payments. Cint pays suppliers on a monthly basis per contract terms, and payments are made in US Dollars (USD).
Reporting
We provide you with financial reports to assist you in understanding your payments. Information about sample sold activity can be found in the Sample Sold Report, which is updated in real time. This financial report is available for financial purposes only and should not be used to understand reconciliation and/or quality feedback from buyers.
To access these reports, navigate to the Reports > Sell-side tab in the interface. Information about Impact Measurement activity will be emailed to you in a monthly report.
Sample Sold Report
The Sample Sold Report reports provide information on a supplier's Cint Exchange revenue and adjustments for a given period. As a supplier, this report provides a summary of your monthly revenue at the time of viewing; however, please note your final monthly payment amount is not finalized until month-end to account for any adjustments accrued in accordance with the Reconciliation Policy.
Suppliers have the option to download a detailed (totals by survey) or summary (aggregated totals) version of the Sample Sold report.
Please note that Cint Exchange partners are charged commissions and/or fees for all seller activity on the Cint Exchange, including Cint Exchange Services, unless otherwise specified in the SaaS agreement.
Reconciliation Policy
Reconciliations are standard practice within the online research industry, and Cint Exchange buyers have the right to adjust the status of an interview to either a complete or term during the reconciliation window. Buyers are given until the end of the month following the date of an interview to make these adjustments for both Cint Exchange and OTC completes.
For example: a complete on June 5th could be reconciled to term until July 31st. If the complete was reconciled in June, the June summary table would net out the difference. However, if the complete was reconciled in July, an adjustment would appear on the July summary table and financial reports. This difference would be netted out of the July payment by Cint.
Please note that monthly sample sold and reconciliation adjustments are not currently returned via the API and are only accessible from the Adjustment exports available in the Sample Sold Report or the Supplier Breakdown.
All adjusted sessions can be found on the ID Reconciliation Report.