Exchange: Account-Level Survey Settings

Account-level survey settings define the default behaviors and controls that apply across your Cint Exchange account. These settings help standardize survey setup, support consistent quality controls, and reduce the need to configure the same preferences repeatedly at the project or target-group level.

In Cint Exchange, account-level settings are typically established during onboarding and account configuration. Some settings are managed directly in Admin Hub, while others may be maintained by your Cint team depending on your account type and enabled features.

Account-level settings overview

Account-level settings control the following:

• Default quality and security behaviors applied across projects

• Survey access and re-entry rules that influence how respondents move through studies

• Commercial and operational defaults such as account configuration and business rules

• Shared profiling and qualification setup used across multiple projects

Common account-level settings in Cint Exchange

Respondent integrity defaults

Cint Exchange supports account-level controls that help reduce duplicate participation and protect data quality across studies.

• Unique IP checks: Helps restrict repeat participation from the same IP address where enabled for the account configuration.

• Unique respondent or panelist identifiers: Helps prevent the same respondent from entering or completing the same opportunity more than once.

• Speeding thresholds: Account defaults may define how aggressive post-survey speed checks are, helping identify respondents who complete significantly faster than expected.

Exact available settings can vary by account setup, product access, and implementation path. For customer-facing documentation, describe behavior in functional terms rather than exposing internal field names unless those labels are visible in the product UI.

Survey re-entry behavior

Account-level settings can also influence whether respondents are allowed to re-enter after specific outcomes. This helps control respondent experience while protecting methodology and data quality.

Depending on account configuration, re-entry rules may affect outcomes such as:

• Completed attempts

• Screen-outs or terminates

• Overquota outcomes

• Security-related failures

• In-progress or interrupted sessions

For most use cases, completed respondents and respondents who fail security checks should not be allowed to re-enter.

Link security and encrypted parameters

Cint Exchange uses secure respondent routing and link validation to help protect survey traffic between the platform and survey hosts. This includes encrypted or signed survey parameters that help prevent URL tampering, invalid redirects, and unauthorized respondent entry.

These protections support:

• Safer transfer of respondent session information

• Validation of return links and redirect flows

• Reduced risk of ghost completes or manipulated URLs

Shared qualification setup

If your organization uses custom profiling or qualification questions, account-level configuration can make those questions available across projects. This helps teams apply the same logic consistently in target group creation rather than recreating custom criteria each time.

Commercial and account defaults

Depending on your setup, account-level configuration may also include operational defaults such as:

• Business unit or company configuration

• Currency and billing preferences

• Project creation defaults

• Access and account administration settings

How account-level settings are managed

Some account-level settings are visible in account administration areas such as Admin Hub. Others are managed as part of your broader account configuration. If you need to change a setting that is not editable in the UI, contact your Cint representative or support team.

Frequently Asked Questions