Cint offers a reconciliation process that allows buyers to remove completes that do not meet quality standards. A reconciliation can be submitted while the target group is in live, pending or complete status.
Watch the training video on how to submit a reconciliation
See view target groups eligible for reconciliation FAQ for more information on eligible reconciliations.
Navigate to reconciliations in the left-hand menu.
Select submit reconciliation.
The upload file dialog displays.
The csv or txt file must contain the RID and reason code for each reconciliation. Here is an example of a txt file:
Upload all IDs that you want to reverse, reason, survey id or target group id code is mandatory for each record in an Excel or txt format file.
Select upload file. The review and submit dialog displays.
Review the list of completes are you are requesting to be reversed.
Click submit.
