---
title: "CintX Auto Survey Health Notifications FAQ"
slug: "cintx-auto-survey-health-notifications-faq"
tags: ["Survey Monitoring", "Marketplace Health", "Project Manager"]
updated: 2026-11-04T16:46:48Z
published: 2026-11-04T16:46:48Z
canonical: "help.cint.com/cintx-auto-survey-health-notifications-faq"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CintX Auto Survey Health Notifications FAQ

---

### Overview

#### What is Auto Survey Health?

If Auto Survey Health is a series of health checks carried out on the buyer’s target group set up in the Cint Exchange. It forms a part of Cint’s Trust & Safety processes that ensure buyers’ receive the highest quality of survey responses.

Auto Survey Health monitors target group activity to ensure that:

- Completes are being collected
- Buyers are not in breach of the [Cint Exchange Guidelines](https://www.cint.com/legal/cint-exchange-guidelines-2024_01/)
- Any pre-configured target group settings are being correctly applied

If these standards are not met, the target group will be automatically paused, and the assigned project manager will be notified of this via an automated email.

**Example of an email:**

![](https://cdn.us.document360.io/8b64b644-adbd-4719-bdfd-01e2fd9ac6e4/Images/Documentation/image(214).png?sv=2026-02-06&spr=https&st=2026-11-12T13%3A27%3A42Z&se=2026-11-12T14%3A27%3A42Z&sr=c&sp=r&sig=9H89OhGG%2FqykoAXKkpEPb978hXGmweVGTJLsCMAsfsw%3D)

#### Why is Auto Survey Health important?

These checks provide:

- Transparency and control over target group performance
- Reduce time to insights by enabling users to take quick and targeted actions to amend and re-launch a target group
- Increase productivity by removing the manual effort required to track and monitor target group performance
- Create a much better participant experience by ensuring that they are participating in healthy surveys

#### Why would a target group be paused?

The Cint Exchange and our Trust & Safety protocols are constantly evolving to ensure a healthy and fair marketplace for buyers, suppliers, and respondents. The criteria below are subject to change at any time:

**Pre-configured target group settings:**

- **Fielding run schedule:** The target group will pause if it is outside its scheduled start or stop times.
- **Pricing optimization:** Settings such as Max CPI constraints and rate card or dynamic pricing constraints could trigger a pause to ensure that the target group CPI stays within set limits

**Performance metrics:**

- Breach of the [Cint Exchange Guidelines](https://www.cint.com/legal/cint-exchange-guidelines-2024_01/)
- Potential negative impact on the buyer's reputation with suppliers and respondents
- Unintended respondent collection
- Health-based metrics breach based on detected statistical or other configurations, including but not limited to:
  - No completes in several days
  - No completes after many prescreens
  - Redirect logic errors
  - Encryption errors
  - Qualification setup errors
  - Drop rate
  - Divergence between expected and calculated length of interview (LOI) and incidence rate (IR)

#### How is a project manager notified?

All target groups on the Cint Exchange are reviewed. If a target group is paused, the assigned project manager will receive an email in real time notifying them of the change in target group status.

The email will list the reason for the pause, target group details, and suggested actions the project manager should take to improve performance when re-launching the target group.

If you are not receiving Auto Survey Health emails or are experiencing any issues, please contact [support@cint.com](mailto:support@cint.com).

#### Will I receive an email if I pause a target group myself?

No. You can manually pause a target group at any time, for any reason, and you will not receive an email notification. The [changelog](/v1/docs/view-target-group-changelog) notification shows the user who paused the target group.

#### Where else can I see why a target group was paused?

The reason for a pause is also included in the [changelog](/v1/docs/view-target-group-changelog) message in the UI.