Troubleshooting Lucid pixel issues

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The impressions from Audience reporting do not match up with the vendor/ad server impressions

Check these:

  • Reporting parameters

    • Are the reports in the same timezone and looking at the same date range?

    • Are the reports pulling in the same campaign, site, placement, creative and other parameters?

  • Pixel coding

    • Is the Lucid Pixel secure?

      • The pixel should start with https. Secure pixels should be used unless there is specific reason to use non-secure pixels.

    • Does the pixel contain a cache-buster?

      • The pixel should contain a parameter at the end: &cachebuster=[cachebustermacro]

    • Are there any spaces in the pixel coding?

      • There should be no spaces in the pixel, as it will break the string.

    • Are there any special characters in the pixel?

      • Some publishers/devices do not accept special characters such as curly brackets: { } or square brackets: [ ]

  • Implementation

    • Is the Lucid Pixel running with any other fourth-party pixels that may block fires or incorrectly re-direct to the pixel?

    • If applied in a third-party ad server, is the pixel also applied to default creatives?


The wrong information is showing up in Audience reporting

Check these:

  • Pixel values

    • Does the pixel contain the desired hard-coded values or macros that will dynamically populate with the desired values?

  • Macros

    • Are you using the correct macros for the ad server in which the Lucid Pixel is implemented?

  • Delimiters

    • Is the proper delimiter present between each pixel parameter?

    • The pixel should contain ‘?’ after base pixel coding and before first parameter and ‘&’ between each subsequent parameter.