To help you prepare for our upcoming database maintenance, we have compiled a list of common questions regarding service availability and project impact.
NOTE: Check your project deadlines now to ensure this brief 60-minute window doesn't conflict with your reporting milestones.
General Information
What is happening?
We are performing scheduled database maintenance across the Cint Exchange. These updates are essential for improving our core infrastructure and ensuring the long-term stability and growth of our platform.
How can I create my own templates?
The window is scheduled for Wednesday, May 6, 2026.
UTC: 08:00 – 09:00
CDT: 03:00 – 04:00
How long will the downtime last?
We anticipate the services will be offline for approximately 60 minutes.
Service & Project Impact
Which products and services are affected?
This maintenance impacts nearly all Cint services, including:
Cint Exchange demand UI and API
Cint Exchange Feed API
Cint Exchange Match API
Marketplace demand UI and API
Marketplace supply API
Respondent experience (Marketplace, Access, and Access Pro)
Theorem UI
Will I lose any data for projects currently in progress?
No. We do not anticipate any data loss for projects currently in-flight. However, because services will be offline, respondents will not be able to enter or complete surveys during this 60-minute window.
What should I do to prepare?
We recommend that you plan to create, edit, or pull reports on your projects before or after the maintenance window. If you have high-priority fieldwork running, please account for the one-hour gap in respondent activity.
Monitoring & Support
How can I track the progress of the maintenance?
Please monitor our official [Status Page]. We will post real-time updates as the maintenance begins and provide confirmation as soon as services are fully restored.
How do I receive real-time notifications?
We highly encourage you to visit the [Status Page] and click "Subscribe to Updates." This ensures you receive automated email or SMS alerts the moment the status changes.
Who do I contact if I have issues after the window?
Once the maintenance is complete, if you experience any unexpected behavior, please visit our Support Site or contact your Account Manager.