User management within the Lucid Marketplace interface can be done on the team page. Your user is used to access any of the Lucid products. If you'd like to integrate your SSO client with Lucid for faster access, please speak with your account representative.
Logging in
Go to www.samplicio.us/fulcrum to access the login page. For login questions, email support@cint.com. Use your email address to log in.
Creating new users
All admin users of the Lucid Marketplace have the ability to create new users for their account. All unique users must have their own login access tied to their email.
Select the admin dropdown, and click team. A list of all users associated with the account will appear on the screen.
Click the add member button.
Enter the required user information.
Select the desired access type (see list below).
Manager: gives the user only access to the studies and study reporting where they are listed as the primary or secondary project manager. A manager with account level access will still only have access to studies where they are listed as the primary or secondary project manager, but will also have access to all account-level data and reporting.
Admin: gives the user access to all areas of the account. Admin can see the financial reports at the study level. Admin gives the user access to every study in the account and all reporting associated with that study.
Click save.
Editing user details
As an admin, or for yourself, you can update the email, name, and business unit of a user. Updating an email will trigger a password verification that must be completed before the user can re-log in again.
If you are changing a user access level, make sure to add in the new one or the user will loose access.
Reset password or forgot password
If you've forgotten your password, you can reset via email as long as you know the email address and username associated with that password.
Click forgot password? link on the login screen.
Type your email. Select send email. An email will be sent with instructions for resetting your password. if you are unsure of your email, please contact our support team
Updating password after login
To update a known password after logging into Marketplace interface, visit the team page. Select "request new password" and an email will be sent to the address on file for the user to reset their password.
Deactivating users
Click the username of the user you want to deactivate.
Select deauthorize account button to open a confirmation window.
Select delete to complete deactivation.